Trakke craft high-end waxed canvas bags and accessories from our workshop here in Glasgow.  Born from a love of the Scottish outdoors, our bags are stylish, functional and weatherproof. 

We sell online, direct-to-consumer, and have nurtured a worldwide customer base. We pride ourselves on our extremely high quality standards, sustainable practices, and customer-centric approach. 

We’re looking for a motivated and organised individual to join the team as a full-time Customer Care & Logistics Agent.

Choosing the perfect bag can be a difficult task and whether it’s via email, phone or in person, you will support our customers in every stage of their journey. From initial questions and advice, to dispatch and aftercare, your friendly and enthusiastic nature will help to give our customers the high quality, honest service we pride ourselves on.

We dispatch daily and you’ll be responsible for all our outgoing shipments and post. You will use your keen organisational skills to keep track of shipments, deadlines and requests to ensure all orders are dispatched smoothly and on time. Your role will also include looking after other admin tasks such as stock-takes and processing returns and repairs.

There are occasionally opportunities to assist with shows, events, photoshoots and content creation.

This position is right for you if you are a keen and enthusiastic individual who enjoys working as part of a team. You are happy to work within a framework but comfortable to take initiative when needed.

A friendly and approachable nature, good grammar and eloquent writing skills are essential for communicating with customers. Good timekeeping, communication and organisational skills are key to success and progressing within the role.

• 4 Day Work Week
• Real Living Wage
• Generous Staff Discount
• A great location in the West End of Glasgow. 
• Working for an ethical and sustainable company that puts people and the planet first. 
• Regular social events. 

Application Deadline: Sunday 15th September

• The position is full-time (36 hours) over 4 days; Monday to Thursday, 8am to 6pm. 
• You will be based at the Trakke workshop in Finnieston, Glasgow.
• Salary starts at the Real Living Wage.
• Experience in customer service, pack & post and/or other office admin greatly sought-after.

Anticipated Start Date

• Mid to end of September. 

To apply, please send your CV and cover letter to our Director, Alec Farmer at alec@trakke.co.uk with the subject line "Customer Care & Logistics Application: [YOUR NAME]"

This position is a rare opportunity to work for a global brand who are breaking the norm in consumerism and manufacturing. We look forward to receiving your application.