SHIPPING INFORMATION
![](http://trakke.com/cdn/shop/files/shipping_48692b57-da52-415f-92d5-8ba2f9478c72.jpg?v=1631187137&width=1600)
SHIPPING
We ship Monday - Thursday. Orders placed after 2pm may be dispatched the next working day. For a guide on Duty Threshold information in your country, see the table at the bottom of the page.
UK SHIPPING
Order Type | Service | Delivery Time |
---|---|---|
Standard | DPD Next Day | Next Working Day |
We have moved to DPD for our shipping. DPD offer fast, and reliable next day shipping across the U.K. and has the largest fleet of Electric delivery vehicles in the U.K.
INTERNATIONAL SHIPPINGOrder Type | Service | Delivery Time |
---|---|---|
Standard | UPS | 3-9 Working Days |
RETURNS
We offer a free returns service for customers within the UK.
Head over to ROYAL MAIL RETURNS and follow the on-page instructions to create your shipping label. You’ll need your order number to complete this.
Either print your label and attach securely to your package or download it on your mobile device and take it to a Post Office that offers a label printing service. (More details can be found on the label printing page.)
Send your package off to our workshop. Make sure you get a proof of postage and note down your tracking details, just in case.
Returns must be made within 30 days of delivery and must be in a clean, unused state.
Any returned Trakke x Carryology Muir III orders that included the Carry Collective Patch must include the Patch. Orders that fail to include the Patch when returned will have £100 deducted from the returned amount.
______________
We do not cover the cost for any international returns.
For international returns, please send your returns to the below address:
Trakke, SWG3 100 Eastvale Pl, Glasgow, G3 8QG, United Kingdom
We do not cover the cost for any international returns.
For international returns, please send your returns to the below address:
Trakke, SWG3 100 Eastvale Pl, Glasgow, G3 8QG, United Kingdom
If you wish to exchange something in your order please re-order the new item, and return the original to us for a refund.
Yes, of course!
Head over to ROYAL MAIL RETURNS and follow the on-page instructions to create your shipping label.
Make sure you include the email receipt you will have recieved upon ordering.
If you have an issue with your order, be sure to let us know and the team will be on hand Monday to Thursday to help out.
Head to our Contact Us page and send us a message or email basecamp@trakke.co.uk - Be sure to include your order number and any information you can that may help with the issue.
DUTY THRESHOLD INFORMATION
Please consult your country relevant duty & customs information and only use this table as a guide.
Country | De Minimis Threshold Value on Customs Duty | De-minimis Threshold Value on VAT/GST (or similar taxes) |
---|---|---|
Australia | AUD 1000 | AUD 75000 |
Austria | EUR 150 | EUR 0 |
Belgium | EUR 150 | EUR 0 |
Canada | CAD 150 | CAD 40 |
China | CNY 50 | CNY 0 |
Czech Republic | EUR 150 | EUR 0 |
Denmark | DKK 1150 | DKK 0 |
Estonia | EUR 150 | EUR 0 |
Finland | EUR 150 | EUR 0 |
France | EUR 150 | EUR 0 |
Germany | EUR 150 | EUR 0 |
Greece | EUR 150 | EUR 0 |
Hong Kong | HKD 0 | HKD 0 |
Hungary | EUR 150 | EUR 0 |
Iceland | 0 | ISK 1500 |
India | INR 1000.00 | INR 0.00 |
Ireland | EUR 150 | EUR 0 |
Italy | EUR 150 | EUR 0 |
Japan | JPY 10,000 | JPY 10,000 |
Latvia | EUR 150 | EUR 0 |
Lithuania | EUR 150 | EUR 0 |
Luxembourg | EUR 150 | EUR 0 |
Mexico | USD 50 | USD 50 |
Netherlands | EUR 150 | EUR 0 |
Norway | NOK 350 | NOK 0 |
Poland | EUR 150 | EUR 0 |
Portugal | EUR 150 | EUR 0 |
Russian Federation | EUR 200 | EUR 0 |
Saudi Arabia | SAR1000.00 | 0 |
Singapore | SGD 400 | SGD 400 |
Slovenia | EUR 150 | EUR 0 |
Spain | EUR 150 | EUR 0 |
Sweden | SEK 1600 | EUR 0 |
Switzerland | CHF 5 | -- |
Taiwan | TWD 2000 | TWD 2000 |
United Arab Emirates | AED 1000 | AED 0 |
United Kingdom | GBP 135 | -- (Abolished Effective Jan 01, 2021) |
United States | USD 800 | x |