FREQUENTLY ASKED QUESTIONS

SHIPPING

We ship Monday - Thursday. Orders placed after 2pm may be dispatched the next working day.

£3 NEXT DAY | Free Shipping over £125

Once your order has been fufilled you will recieve tracking information.

Click here for more information.

We ship Monday - Thursday. Orders placed after 2pm may be dispatched the next working day.

Free International Shipping over £250 | $10 Flat Rate for US orders. Fixed Rates for Europe & Rest of World.

Once your order has been fufilled you will recieve tracking information.

We operate regional pricing outside of the United Kingdom. We also cover all customs charges for Europe in the final price at the checkout.

Click here for more information.

RETURNS

We offer a free returns service for customers within the UK.

Head over to  ROYAL MAIL RETURNS and follow the on-page instructions to create your shipping label. You’ll need your order number to complete this.

Either print your label and attach securely to your package or download it on your mobile device and take it to a Post Office that offers a label printing service. (More details can be found on the label printing page.)

Send your package off to our workshop. Make sure you get a proof of postage and note down your tracking details, just in case.

Returns must be made within 90 days of delivery and must be in a clean, unused state.

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We do not cover the cost for any international returns.

For international returns, please send your returns to the below address:

Trakke, Unit 12 Eastvale Pl, Glasgow, G3 8QG, United Kingdom

Unfortunately we do not as yet offer a free returns service for international customers.

For international returns, please send your returns to the below address:

Trakke, Unit 12 Eastvale Pl, Glasgow, G3 8QG, United Kingdom

If you wish to exchange something in your order please re-order the new item, and return the original to us for a refund.

Yes, of course!

Head over to  ROYAL MAIL RETURNS and follow the on-page instructions to create your shipping label.

Make sure you include the email receipt you will have recieved upon ordering.

If you have an issue with your order, be sure to let us know and the team will be on hand Monday to Thursday to help out.

Head to our Contact Us page and send us a message or email basecamp@trakke.co.uk - Be sure to include your order number and any information you can that may help with the issue.

PAYMENT METHODS

We accept AMEX, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, PayPal, ShopPay & Visa.  

If you are using PayPal, you'll also have the option of buy now, pay later with PayPal Credit.

With Paypal Credit, spend over £99.00 and you get 0% interest for 4 months on that purchase.

Click here for more information on PayPal Credit 

Yes but only for customers in the United Kingdom!

U.K. Customers can use Klarna to pay for your order with three payment terms available: Pay Later 3, Pay in 3 instalments & Pay Now.

See our Klarna FAQ for all the information you may need.

LIFETIME GUARANTEE

All of our waxed canvas products are covered by our Lifetime guarantee, unless otherwise stated.

We offer a free repairs service that covers defects in workmanship & materials.

Click here for more information

Regrettably, our lifetime guarantee does not cover:


• Extreme Wear & Tear

• Third-Party / Customer Alterations.

• Misuse of the product. 

• Factory Seconds / Sample Sale products. 

• User-Customised / Modified products.

• Face Masks, Dram Hipflasks, Coloral Water Bottles & Pocket Journals

Note: Any issue not covered by our lifetime guarantee can be repaired at a fair price.

Click here for more information

See our Lifetime Guarantee page to book your repair.

Please note that due to workload, we may pause our repairs service, this will only be for a short period.

REPAIRS

If your item is in need of repair, please see our dedicated Repairs page for all the information required.

If your Trakke product is covered by our lifetime guarantee and the repair required is covered, there will be no cost to repair.

If your item is not covered, please email basecamp@trakke.co.uk for more information and a quote for repair.

Repairs are usually completed within one month but can take longer during peak times.

On rare occasions, we may have to pause our Repairs service, please consult the Repairs page for more information.

Click here for more information.

Please be sure to clean and empty your product before sending it back for repair.

The workshop team will not handle or repair any bag or item that is returned with unhygenic marks that can be cleaned before sendng or any items left in pockets, compartments or attached to the bag.

Before sending your item back to us, please brush off any dust, sand, or general debris from the outside, main compartment and all pockets of the bag, and ensure any dirt or stains are sponged off.

Items that are sent back to us dirty, or with belongings inside will not be repaired and may incur charges for return shipment.

This is not a service we offer at this time.

PRODUCT CARE

You can find reproofing instructions on the product pages for our Reproofing Spray and Reproofing Wax.

SPRAY: Click Here

WAX: Click Here

Please note that the Reproofing Spray is for our Dry-Finish Waxed Canvas products and the Wax is for our Wet-Finish Waxed Canvas products. (We no longer sell Wet-Finish Waxed Canvas products. Wax is for Trakke products sold before 2018)

You can find cleaning instructions on the product pages for our Reproofing Spray and Reproofing Wax.

SPRAY: Click Here

WAX: Click Here

BUYBACK

Our buyback scheme allows customers to return any Trakke bag that isn’t getting the love it deserves, and we’ll restore it and send it out on a new journey.

Customers will receive 30% off your next order of Backpacks, Messengers and Slings.

By restoring unwanted bags, we ensure that less waste goes to landfill, and that every bag we make is used for as long as possible - ensuring that the energy we used to make it was worthwhile.

Click here to visit the Remade by Trakke page for more information.

Visit the Remade by Trakke page and follow all the information found on the page.

There is a small questionnaire form at the bottom of the page that will start the process.

Once we receive the item, we will check it over and then send the unique discount code out.

Visit Remade by Trakke to start.

We don't have the date set for the next Remade by Trakke release.

Please sign up to our email newsletter and follow our social media accounts to keep up with the latest information on releases.

OTHER

We don't have the date set for the next Sample Sale.

Please sign up to our email newsletter and follow our social media accounts to keep up with the latest information on releases.

Limited Edition & COBRA variants are excluded from all discount codes. Any orders with these items found to be using discount codes may be cancelled.

Only one discount will be applied at checkout. Applying a discount code will remove any previously applied discounts.