SAMPLE SALE
FREQUENTLY ASKED QUESTIONS
WHAT IS THE SAMPLE SALE?
The Sample Sale is our annual clear-out and a customer favourite.
It's that time of year where we clear out old stock, factory seconds and customer returns.
WHEN IS IT?
Our Sample Sale will take place on February 28th at 5PM GMT
IS THE SAMPLE SALE ONLINE OR IN-PERSON?
The Sample Sale will be online.
WHAT WILL BE AVAILABLE?
DISCONTINUED
Includes discontinued designs, colours and products that are no longer available.
FACTORY SECONDS
Includes items that show minor flaws such as skipped stitches, small panel misalignments, or any production fault that prevents it from meeting our quality standards for full price items. These items have never left the workshop.
SIGNS OF USE
These items may have been used for our website photography shoots, lifestyle imagery, or have been returned by a customer.
WHAT OFFERS WILL BE AVAILABLE?
The discount will be up to 30% depending on the condition of the item.
Each product available will fall into either Grade A or B - You can see examples of each grade below.
CAN I USE DISCOUNT CODES?
No.
CAN I RESERVE A PRODUCT BEFORE THE SALE GOES LIVE?
No. Our Sample Sale is first come, first served.
I HAVE A GIFT CARD. CAN I USE IT DURING THE SAMPLE SALE?
Yes
WILL THERE BE ANY MORE STOCK ADDED?
No. Once it's gone, it's gone.
CAN I RETURN SAMPLE SALE PRODUCTS?
Yes. Sample Sale purchases may be returned for a full refund within 14 days of purchase.
ARE SAMPLE SALE PURCHASES COVERED BY YOUR LIFETIME GUARANTEE?
No. Sample Sale bags are not covered by our lifetime guarantee. By their very nature, sample bags will be slightly flawed in some way.
I'VE MADE MULTIPLE ORDERS, CAN YOU MERGE THEM?
No, our system does not allow orders to be merged.
QUALITY GRADING
GRADE A
Our Grade A listed products will be of the highest quality. The chances are, you may not even realise the product.
Items have small flaws that do not impact the items functionality. This may contain a small fabric flaws, photoshoot bags or slight imperfections.
Overall, Grade A sample items are near perfect, they just failed to meet or very high quality control standards.
GRADE B
Grade B products will have more visible flaws than A, but don't let that put you off!
They may have issues may impact the overall functionality. Grade B also contains customer returns that show signs of light use or items that may show more visible signs of fault.
We no longer add a small metal rivet to our Sample Sale products.
All Trakke items in our Sample Sale will have the orange line on the Trakke label blacked out.
