SHIPPING
- We ship Monday - Thursday. We do not ship on Friday.
- Orders placed after 3pm may be dispatched the next working day.
- UK Delivery - Next Working Day (from dispatch date)
- International Delivery - 3-9 Working Days (from dispatch date)
- Fully tracked & signed for.
- Carriers: DPD & UPS
- EU orders are shipped Duty Paid.
- International (non-EU) orders may be subject to customs duties, local sales tax and handling charges.
RETURNS
- Free UK Returns.
- Orders must be returned within 90 days of delivery.
- Sample Sale orders must be returned within 28 days of delivery.
- Items must be clean, unused and in sellable condition.
- International returns must be made at your own expense.
- Any customs duties, local sales taxes and handling charges are non-refundable. Note that EU orders may now be subject to these charges.
- Please note that if you choose not to pay customs charges, your order will be returned to us, and you will be refunded for the price of the product. We will not refund your original shipping cost or customs charges.
- To expedite our returns process, we do not offer exchanges.
- For health reasons, Face Masks are non-returnable.

Such a good investment
I’ve been using my Canna bag for 6 months now and I really love it. I like the way the bag sit up nicely, it’s easy for me to get things in and out. I really really enjoy the texture of the canvas, too. I got lots of compliments, so happy that I chose to buy a nice bag like this. And thank you Cat for being so helpful!

I love everything about this little bag. Waterproof zippers instead of fabric overhangs so it's easy to open, the perfectly sized- and placed front pocket-of-pockets, the unobtrusive laptop sleeve that doesn't hog space when empty. It's hard to find a nice work backpack that considers some jobs might not be office jobs, but Canna is definitely the best I've used. It works just as well for errands between shifts, and the canvas has held up beautifully under daily use. It's so thoughtfully designed it simultaneously feels like I've had it forever and will have it forever. A great sidekick to have.

A trusty sidekick
I love everything about this little bag. The canvas is thick and pliable and I've had no issues with color transfer of the dye—it's really, truly well made. Waterproof zippers instead of fabric overhangs so it's easy to open, the perfectly sized- and placed front pocket-of-pockets, the unobtrusive laptop sleeve that doesn't hog space when empty. It's hard to find a nice work backpack that considers some jobs might not be office jobs, but Canna is definitely the best I've used. Most importantly, you can fold a thick cardigan in atop your other stuff no problem :) It works just as well for errands between shifts, and the canvas and straps have held up beautifully under daily & sometimes very heavy use. It's so thoughtfully made it feels both like I've had it forever and will have it forever.

The Canna Backpack features our signature Waxed Canvas.
Woven with natural fibres, Waxed Canvas is weatherproof and can be reproofed time and time again, ensuring years of service.

The zipped front pocket includes a keyring and three organisational spaces.
Ideal for all your accessories.