Trakke x Carryology is collaboration with Carryology - Carryology is a global online community of carrying enthusiasts. Together, we've created exclusive products that are dedicated to the communities that Trakke & Carryology have built.

Carryology is a global online community of carrying enthusiasts who obsess over all things carry; from backpacks and messengers to wallets, luggage and EDC.

They exist to discover, discuss and disseminate new and better ways to carry, and we figure if we can act as something of a campfire for the carry community to gather around, then we should all win from the stories shared.

For more information, see here: https://www.carryology.com/

May 30th 2024 5PM GMT

No. All Muir III Backpacks have been made and will start shipping the day after launch.

Yes.

We are not limiting amount of orders per account.

Please note that customs charges may apply to orders.

Carryology collaboration launches are known to crash websites.

Due to high demand and heavy web traffic, we will remove all other products from our site on launch day.

This will ensure that everyone has a smoother launch experience.

Our standard products will be available 24 hours after launch.

Carryology Collaboration drops sell out fast!

We strongly recommend setting up your account, shipping details and payment method prior to launch.

It's unlikely that we will be able to offer support on a 1-1 basis during the initial launch period.

To ensure things ship as quickly as possible, we cannot merge or amend orders.

If you place an order with incorrect details, the order will be cancelled.

If you wish to cancel your order, please use the contact us section.

We will not be producing any more Muir III Backpacks after launch.

Please note that ordering two Muir Project Backpacks may incur customs charges that we will not be in control of. Trakke will not be paying these charges on behalf of the customer.

For US Customers wishing to buy more than one, we recommend separate orders, though this will increase shipping charges, it may save on customs charges.

No. Orders found to be using discount codes will be cancelled.

This also applies to Buyback discount codes.

We aim to ship orders the day after launch.

UK orders should expect next day delivery through DPD. A signature will be required on arrival.

There will be a charge for shipping.

For international shipping, we will be using UPS. Door to door tracking will be provided once the order has been shipped.

Please note that due to the size, weight and insurance that delivery charges will vary from region to region.

A signature will be required on arrival.

International customers should expect their order to be delivered within 6 working days.

There will be a charge for shipping.

Customers that order more than two Muir products may find that their shipment in split into multiple shipments.

We offer a free returns service for customers within the UK.

Head over to  ROYAL MAIL RETURNS and follow the on-page instructions to create your shipping label. You’ll need your order number to complete this.

Either print your label and attach securely to your package or download it on your mobile device and take it to a Post Office that offers a label printing service. (More details can be found on the label printing page.)

Send your package off to our workshop. Make sure you get a proof of postage and note down your tracking details, just in case.

Returns for Muir III Backpack must be made within 14 days of delivery and must be in a clean, unused state.

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We do not cover the cost for any international returns.

For international returns, please send your returns to the below address:

Trakke, Unit 12 Eastvale Pl, Glasgow, G3 8QG, United Kingdom

Unfortunately we do not as yet offer a free returns service for international customers.

Returns for The Muir Project must be made within 14 days of delivery and must be in a clean, unused state.

For international returns, please send your returns to the below address:

Trakke, Unit 12 Eastvale Pl, Glasgow, G3 8QG, United Kingdom

If you wish to exchange something in your order please re-order the new item, and return the original to us for a refund.

If you have an issue with your order, be sure to let us know and the team will be on hand Monday to Thursday to help out.

Head to our Contact Us page and send us a message.

We accept AMEX, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, PayPal, ShopPay & Visa.  

If you are using PayPal, you'll also have the option of buy now, pay later with PayPal Credit.

With Paypal Credit, spend over £99.00 and you get 0% interest for 4 months on that purchase.

Click here for more information on PayPal Credit 

Yes but only for customers in the United Kingdom!

U.K. Customers can use Klarna to pay for your order with three payment terms available: Pay Later 3, Pay in 3 instalments & Pay Now.

See our Klarna FAQ for all the information you may need.

Yes, The Muir III is covered by our lifetime guarantee.

We offer a free repairs service that covers defects in workmanship & materials.

Click here for more information

Regrettably, our lifetime guarantee does not cover:

• Extreme Wear & Tear

• Third-Party / Customer Alterations.

• Misuse of the product. 

• Factory Seconds / Sample Sale products. 

• User-Customised / Modified products.

• Face Masks, Dram Hipflasks, Coloral Water Bottles & Pocket Journals

Note: Any issue not covered by our lifetime guarantee can be repaired at a fair price.

Click here for more information