FREQUENTLY ASKED QUESTIONS

Trakke x Carryology

GENERAL

The Muir Project is the 30th Carryology Collaboration and their second time working with Trakke on an exclusive release.

There will be two Muir Project variants available.

EcoPAK & Full Tartan

Please note that the Full Tartan variant will be extremely limited and be priced accordingly. This is due to material and labour costs.

November 10th 2022 | 5PM GMT

Carryology is a global online community of carrying enthusiasts who obsess over all things carry; from backpacks and messengers to wallets, luggage and EDC.

They exist to discover, discuss and disseminate new and better ways to carry, and we figure if we can act as something of a campfire for the carry community to gather around, then we should all win from the stories shared.

For more information, see here: https://www.carryology.com/

The Muir Project has been designed from the ground up by Trakke in collaboration with Carryology.

Matilda is 175cm (5’9”)

He is 190cm (6’3”)

These are not included or available to buy.

ORDERING

No. We have everything ready to ship.

Yes, due to size and weight of package, only two can be shipped out as part of the same order.

We are not limiting amount of orders per account.

Carryology collaboration launches are known to crash websites.

Due to high demand and heavy web traffic, we will remove all other products from our site on launch day.

This will ensure that everyone has a smoother launch experience.

Carryology Collaboration drops sell out fast!

We strongly recommend setting up your account, shipping details and payment method prior to launch.

It's unlikely that we will be able to offer support on a 1-1 basis during the initial launch period.

Shopify recommend using ShopPay (https://shop.app/) - it is universal across all Shopify stores.

To ensure things ship as quickly as possible, we cannot merge or amend orders.

If you place an order with incorrect details, the order will be cancelled.

We do not have any plans to produce more than the launch quantity at this time.

Please note that ordering two Muir Project Backpacks may incur customs charges that we will not be in control of. Trakke will not be paying these charges on behalf of the customer.

For US Customers wishing to buy more than one, we recommend separate orders.

No. Orders found to be using discount codes will be cancelled.

This also applies to Buyback discount codes.

SHIPPING

We will ship all orders on Friday 12th November. There will be a cost for shipping due to size, weight and added insurance.

UK orders should expect next day delivery.

For international shipping, we will be using UPS. Door to door tracking will be provided once the order has been shipped.

Please note that due to the size, weight and insurance that delivery charges will vary from region to region.

International customers should expect their order to be delivered within 6 working days.

RETURNS

We offer a free returns service for customers within the UK.

Head over to  ROYAL MAIL RETURNS and follow the on-page instructions to create your shipping label. You’ll need your order number to complete this.

Either print your label and attach securely to your package or download it on your mobile device and take it to a Post Office that offers a label printing service. (More details can be found on the label printing page.)

Send your package off to our workshop. Make sure you get a proof of postage and note down your tracking details, just in case.

Returns for The Muir Project must be made within 14 days of delivery and must be in a clean, unused state.

______________

We do not cover the cost for any international returns.

For international returns, please send your returns to the below address:

Trakke, Unit 12 Eastvale Pl, Glasgow, G3 8QG, United Kingdom

Unfortunately we do not as yet offer a free returns service for international customers.

Returns for The Muir Project must be made within 14 days of delivery and must be in a clean, unused state.

For international returns, please send your returns to the below address:

Trakke, Unit 12 Eastvale Pl, Glasgow, G3 8QG, United Kingdom

If you wish to exchange something in your order please re-order the new item, and return the original to us for a refund.

If you have an issue with your order, be sure to let us know and the team will be on hand Monday to Thursday to help out.

Head to our Contact Us page and send us a message or email basecamp@trakke.co.uk - Be sure to include your order number and any information you can that may help with the issue.

PAYMENT METHODS

We accept AMEX, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, PayPal, ShopPay & Visa.  

If you are using PayPal, you'll also have the option of buy now, pay later with PayPal Credit.

With Paypal Credit, spend over £99.00 and you get 0% interest for 4 months on that purchase.

Click here for more information on PayPal Credit 

Yes but only for customers in the United Kingdom!

U.K. Customers can use Klarna to pay for your order with three payment terms available: Pay Later 3, Pay in 3 instalments & Pay Now.

See our Klarna FAQ for all the information you may need.

LIFETIME GUARANTEE

Yes, The Muir Project Backpack is covered by our lifetime guarantee.

We offer a free repairs service that covers defects in workmanship & materials.

Click here for more information

Regrettably, our lifetime guarantee does not cover:


• Extreme Wear & Tear

• Third-Party / Customer Alterations.

• Misuse of the product. 

• Factory Seconds / Sample Sale products. 

• User-Customised / Modified products.

• Face Masks, Dram Hipflasks, Coloral Water Bottles & Pocket Journals

Note: Any issue not covered by our lifetime guarantee can be repaired at a fair price.

Click here for more information

Contact us

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.