SHIPPING INFORMATION

SHIPPING

We ship Monday - Thursday. Orders placed after 2pm may be dispatched the next working day. For a guide on Duty Threshold information in your country, see the table at the bottom of the page.

UK SHIPPING

Order Type Service Delivery Time
Standard DPD Next Day Next Working Day

We have moved to DPD for our shipping. DPD offer fast, and reliable next day shipping across the U.K. and has the largest fleet of Electric delivery vehicles in the U.K.

INTERNATIONAL SHIPPING

Order Type Service Delivery Time
Standard UPS 3-9 Working Days
We operate regional pricing outside of the United Kingdom. We also cover all customs charges for Europe in the final price at the checkout.Free Worldwide Shipping available when you spend £300. ($300 for USA)

RETURNS

We offer a free returns service for customers within the UK.

Head over to  ROYAL MAIL RETURNS and follow the on-page instructions to create your shipping label. You’ll need your order number to complete this.

Either print your label and attach securely to your package or download it on your mobile device and take it to a Post Office that offers a label printing service. (More details can be found on the label printing page.)

Send your package off to our workshop. Make sure you get a proof of postage and note down your tracking details, just in case.

Returns must be made within 30 days of delivery and must be in a clean, unused state.

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We do not cover the cost for any international returns.

For international returns, please send your returns to the below address:

Trakke, SWG3 100 Eastvale Pl, Glasgow, G3 8QG, United Kingdom

We do not cover the cost for any international returns.

For international returns, please send your returns to the below address:

Trakke, SWG3 100 Eastvale Pl, Glasgow, G3 8QG, United Kingdom

If you wish to exchange something in your order please re-order the new item, and return the original to us for a refund.

Yes, of course!

Head over to  ROYAL MAIL RETURNS and follow the on-page instructions to create your shipping label.

Make sure you include the email receipt you will have recieved upon ordering.

If you have an issue with your order, be sure to let us know and the team will be on hand Monday to Thursday to help out.

Head to our Contact Us page and send us a message or email basecamp@trakke.co.uk - Be sure to include your order number and any information you can that may help with the issue.

DUTY THRESHOLD INFORMATION

Please consult your country relevant duty & customs information and only use this table as a guide.

CountryDe Minimis Threshold Value on Customs DutyDe-minimis Threshold Value on VAT/GST (or similar taxes)
AustraliaAUD 1000AUD 75000
AustriaEUR 150EUR 0
BelgiumEUR 150EUR 0
CanadaCAD 150CAD 40
ChinaCNY 50CNY 0
Czech RepublicEUR 150EUR 0
DenmarkDKK 1150DKK 0
EstoniaEUR 150EUR 0
FinlandEUR 150EUR 0
FranceEUR 150EUR 0
GermanyEUR 150EUR 0
GreeceEUR 150EUR 0
Hong KongHKD 0HKD 0
HungaryEUR 150EUR 0
Iceland0ISK 1500
IndiaINR 1000.00INR 0.00
IrelandEUR 150EUR 0
ItalyEUR 150EUR 0
JapanJPY 10,000JPY 10,000
LatviaEUR 150EUR 0
LithuaniaEUR 150EUR 0
LuxembourgEUR 150EUR 0
MexicoUSD 50USD 50
NetherlandsEUR 150EUR 0
NorwayNOK 350NOK 0
PolandEUR 150EUR 0
PortugalEUR 150EUR 0
Russian FederationEUR 200EUR 0
Saudi ArabiaSAR1000.000
SingaporeSGD 400SGD 400
SloveniaEUR 150EUR 0
SpainEUR 150EUR 0
SwedenSEK 1600EUR 0
SwitzerlandCHF 5--
TaiwanTWD 2000TWD 2000
United Arab EmiratesAED 1000AED 0
United KingdomGBP 135-- (Abolished Effective Jan 01, 2021)
United StatesUSD 800x