We offer a free returns service for customers within the UK.

Head over to  ROYAL MAIL RETURNS and follow the on-page instructions to create your shipping label. You’ll need your order number to complete this.

Either print your label and attach securely to your package or download it on your mobile device and take it to a Post Office that offers a label printing service. (More details can be found on the label printing page.)

Send your package off to our workshop. Make sure you get a proof of postage and note down your tracking details, just in case.

Returns must be made within 90 days of delivery and must be in a clean, unused state.

Returns for The Muir Project must be made within 14 days of receiving your order.

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We do not cover the cost for any international returns.

For international returns, please send your returns to the below address:

Trakke, Unit 12 Eastvale Pl, Glasgow, G3 8QG, United Kingdom

We do not cover the cost for any international returns.

For international returns, please send your returns to the below address:

Trakke, Unit 12 Eastvale Pl, Glasgow, G3 8QG, United Kingdom

If you wish to exchange something in your order please re-order the new item, and return the original to us for a refund.

Yes, of course!

Head over to  ROYAL MAIL RETURNS and follow the on-page instructions to create your shipping label.

Make sure you include the email receipt you will have recieved upon ordering.

If you have an issue with your order, be sure to let us know and the team will be on hand Monday to Thursday to help out.

Head to our Contact Us page and send us a message or email basecamp@trakke.co.uk - Be sure to include your order number and any information you can that may help with the issue.

If you wish to return The Muir Project backpack, please do so within 14 days of receiving your item.