Repairs Service Ticket

Repairs Service Ticket

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Our Repairs service offers trusted expertise when it comes to fixing your beloved possessions, ensuring we extend the lifespan of your bag. Our digital download provides all the necessary information on how to send in your item, guaranteeing a smooth and worry-free process along the way.

Please note that this is a digital item that will allow you to start the Repairs process. You will be required to send images in for us to assess your repair.

This does not automatically mean that your repair will be processed as part of our Lifetime Guarantee. 

Made in Scotland

All of our Backpacks, Messengers, Slings & Accessories are made in our Glasgow workshop.

WORLDWIDE SHIPPING

We use UPS for worldwide shipping and DPD for domestic. All orders come with door-to-door tracking.

LIFETIME GUARANTEE

All of our waxed canvas products are covered by our Lifetime guarantee, unless otherwise stated.

 

SHIPPING

  • We ship Monday - Thursday. We do not ship on Friday.
  • Orders placed after 3pm may be dispatched the next working day.
  • UK Delivery - Next Working Day (from dispatch date)
  • International Delivery - 3-9 Working Days (from dispatch date)
  • Fully tracked & signed for.
  • Carriers: DPD & UPS
  • EU orders are shipped Duty Paid.
  • International (non-EU) orders may be subject to customs duties, local sales tax and handling charges.

    RETURNS

    • Free UK Returns.
    • Orders must be returned within 90 days of delivery.
    • Sample Sale orders must be returned within 28 days of delivery.
    • Items must be clean, unused and in sellable condition.
    • International returns must be made at your own expense. 
    • Any customs duties, local sales taxes and handling charges are non-refundable. Note that EU orders may now be subject to these charges.
    • Please note that if you choose not to pay customs charges, your order will be returned to us, and you will be refunded for the price of the product. We will not refund your original shipping cost or customs charges. 
    • To expedite our returns process, we do not offer exchanges. 
    • For health reasons, Face Masks are non-returnable.

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